TERMS + CONDITIONS

Consultations & Skin Test

All new colour clients are to have a consultation appointment before booking an appointment. A non-refundable payment of £20 is required, and will be taken off your first colour appointment.

During the consultation appointment, you will also have a skin test. This is for all new clients - whether you're new to colour or have been colouring your hair for years.

Cancellation Policy

I understand that sometimes you need to cancel/reschedule an appointment due to an emergency, so if you do need to please give me 48hrs notice, before your booked appointment.

If you cancel less than 48hrs before your appointment, there may be a charge of 50% from your appointment cost.

Please understand that if you do not give me any notice, I miss the opportunity to fill the appointment time for someone else.

Appointments

Please make sure your hair is clean (unless requested otherwise). I understand that other hairdressers may be different, but this is how I like to work. 

Requests for services:

Blowdry - Have hair washed before I arrive, or if you would like me to see your hair first, you can wash it once I've arrived.

Cut & Blowdry - The hair must be wet for me to cut, so please wash before or when I arrive.

Colour Services - Hair must be clean, dry & product-free. This includes dry shampoo/talc, root colour spray, hairspray, etc. For best colour results, wash hair day/night before.

I will need an spacious area for me to work in. I do like to have a clean and empty kitchen side/table free to put my tools on that would be great! You will also need a chair to sit on - if you do not have an appropriate one, please state before booking.

As you will be having your hair blowdried/styled, I will need a plug socket close by - my lead is not the longest!

Other Information

All payments are to be paid in cash. However, a bank transfer is acceptable if cash is not possible. Payments must be settled before I leave.

Hair By Lauren reserves the right to request any payment upfront for any services or products.

I endeavour to get to your appointment on time, however being mobile, please allow 10-20 minute leeway due to unforeseen circumstances, such as - traffic conditions that may effect your appointment time. In such cases, I will contact you my estimated time of arrival.

I appreciate some of my clients are smokers - but please no smoking whilst I am visiting you. I do not wish for my tools or gowns to smell of smoke for when I'm visiting other clients.

Could all new clients please notify me if:

-You have any children that will be at your home during your appointment

-You have any pets

-There are any stairs to access your home

-There are places for me to park my car.

Please note, since I have started my Mobile Hairdressing Business, I do bring my son with me on my travels. He is 2 years old and comes with his own toys to keep him occupied. I ask you to let me know if there is a problem in bringing him & I will try my best to accommodate.

© 2019 by Hair By Lauren